In football, a clean handoff determines whether the play moves forward or potentially results in a fumble. The quarterback sets up the play, the running back carries the ball across the line. When timing, communication, and trust are off - even slightly - the whole drive can fall apart. Your business works the same way. The handoff between Sales  and Delivery  is one of the most critical moments in the customer journey. When the handoff is seamless, clients experience confide